Privacy Policy

At Relioworks, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant U.S. state privacy laws (e.g., CCPA).

1. Who We Are

Relioworks operates https://relioworks.com and sells commercial industrial machinery worldwide. We act as the data controller for the personal information collected through our website and sales process.

2. What Personal Data We Collect

We collect and process the following categories of personal data:

Account & Contact Information: Name, email, phone number, billing/shipping address (when you place an order or create an account).
Order & Transaction Data: Products purchased, payment details (processed securely via Stripe), order history.
Technical Data: IP address, browser type, device information, cookies (used for security, cart functionality, and site performance).
Communications: Emails, support requests, comments, or messages you send us.
Marketing Preferences: If you opt in, we may store your consent to receive promotional emails.

We do not collect sensitive data (e.g., health, biometric, or political views) unless required by law (e.g., for export compliance).

3. How We Use Your Data

We process your personal data only where we have a valid legal basis:

Purpose	Legal Basis
Fulfill orders, deliver products, and provide customer support	Performance of a contract
Prevent fraud, ensure website security, and comply with tax/accounting laws	Legal obligation
Improve our website, product recommendations, and user experience	Legitimate interest
Send marketing emails (only if you opt in)	Your consent

4. Data Retention

We retain your personal data only as long as necessary:

Order records: Kept for 7 years to comply with tax and accounting regulations (e.g., EU VAT rules, IRS requirements).
Account/profile data: Stored until you request deletion or close your account.
Comments: Retained indefinitely to manage spam and approve follow-up comments automatically.
Cookies: Session cookies expire when you close your browser; preference cookies last up to 1 year.

5. Sharing Your Data

We only share data with trusted third parties who assist in delivering our services:

Stripe: Processes payments. Your payment data is sent directly to Stripe’s secure servers. Stripe Privacy Policy
Shipping Carriers (e.g., DHL, FedEx): Receive shipping address and contact info to deliver your order.
Automattic (Gravatar): If you leave a comment, an anonymized hash of your email may be sent to check for a Gravatar profile. Gravatar Privacy Policy
Spam Detection Services: Comments are checked via automated systems (e.g., Akismet).

We do not sell your personal data. In some U.S. states, sharing data with analytics/ad partners may be considered a “share” under local law—you may opt out via cookie settings.

6. International Data Transfers

Your data may be transferred outside your country (e.g., to the U.S.). When transferring data from the EEA/UK, we rely on EU Standard Contractual Clauses (SCCs) or other GDPR-approved safeguards to ensure protection.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Restrict or object to processing
Request data portability (receive your data in a structured format)
Withdraw consent (for marketing emails)
Lodge a complaint with a supervisory authority (e.g., your local data protection agency)

To exercise these rights, email us at [email protected]. We will respond within 30 days.

8. Cookies & Tracking

We use essential cookies for site functionality (e.g., shopping cart, login). Optional cookies (analytics, preferences) require your consent. You can manage preferences via your browser settings or our cookie banner.

9. Changes to This Policy

We may update this policy periodically. The “Last updated” date above will reflect any changes.

10. Contact Us

For questions or to submit a data request, please contact:
Email: [email protected]
Address: Room 203, 77 Shihu East Road, Wuzhong District, Suzhou, Jiangsu, 215168, China