FAQ
What Currency Are The Prices Do See On The Site?
All items on this website are priced in U.S. dollars, you’ll see prices in your local currency when you visit our site—automatically converted from U.S. dollars using current exchange rates.
How Many Days Does It Take For An Order To Arrive?
In-stock items are typically shipped within 3-5 business days after order confirmation.
- Estimated delivery to Australia and New Zealand: 3–7 business days
- Estimated delivery to the United States and Canada: 5–8 business days
- Estimated delivery to other countries/regions: 3–10 business days
Delivery times are estimates under normal circumstances. Actual delivery times ultimately depend on international courier schedules and local customs/duty clearance.
HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
After placing your order and completing payment, we will send you an order confirmation via email within 1 hour. You can also check your order status on the “My Account” page.
Orders are generally shipped within 3-5 business days after confirmation. You will receive an email containing the tracking number to monitor your order’s status.
How Can I Track My Package?
Use the tracking number provided in your shipping confirmation email. You can track your package via major carriers like 17Track (https://www.17track.net) or directly through your local postal service once it reaches your country. Note: International shipments may take 1–3 days to appear in tracking systems after dispatch.
Do You Offer A Guarantee On Your Products?
Yes. We guarantee that all products are authentic and match the descriptions on relioworks.com. If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery, and we’ll arrange a replacement or refund per our Return and Refund Policy.
How Can I Contact you?
We are committed to providing satisfying service and shopping experience to our customers. If you have any problems with your products or orders, please feel free to contact us. You can reach us via email (recommended for fastest response), contact form, or online chat. We will respond and communicate with you to resolve your issue as soon as possible within business days.
Our Email address: [email protected]
I Just Placed An Order, When Will It Ship?
Most orders are processed and shipped within 3-5 business days from our warehouse. You’ll receive a shipping confirmation email with tracking details once your package is on its way.
For more on shipping information, please see our Shipping Policy page.
Who will handle my delivery?
We offer international shipping services via DHL, FedEx, TNT, and UPS. We guarantee timely delivery with full tracking throughout the entire process. Typically, we select the most suitable courier for your destination. Of course, you may also contact us to choose your preferred shipping service. We commit to rigorously inspecting all international shipments before dispatch to ensure accurate delivery.
Can It Be Returned?
Yes, we accept returns for eligible items within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact us first at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the return is due to our error.
For more on returns and refunds, please see our Return and Refund Policy page.